THE NEW WEB OF KNOWLEDGE : FAQ

updated May 7, 2012

Thank you for your interest in the new version of Web of Knowledge. Please refer to the frequently asked questions below. We know that each user’s query is unique so if your particular question is not answered, we encourage you to contact us directly.

Click the question to show/hide its corresponding answer.


Has the URL for Web of Knowledge changed?

Do customers who use proxy servers need to modify their settings to accommodate the webofknowledge.com URL?

How can a user access Web of Knowledge from outside of an institution's network?

What has changed in Web of Knowledge?

Has the former version of Web of Knowledge been retired?

Sometimes when I attempt to paste a chemical structure my drawing appears to be incomplete or I receive an “internal error message”. Why is this happening?

Can the lemmatization feature be turned on and off for individual alerts?

Why can I see results in the Citation Table for products I do not have subscriptions to? (Example - a Web of Science subscriber may see results for BIOSIS Citation Index)

Why have the links to isihighlycited.com been removed from Web of Knowledge?

Have the subject categories in Web of Science changed in this new version?

I use Internet Explorer 9. Does Web of Knowledge support this version?

Why do the new platform features not work in DII?


For more information on these and other enhancements to Web of Knowledge, click here.

View the FAQ in:

Proxy Access

For Proxy Access, please access the updated Knowledgebase article on the Thomson Reuters support page (science.thomsonreuters.com/support) and type in '84201' for the latest information on how to configure your proxy servers.

Customer Support

If you have any questions, please contact our Customer Support Team.

Training

Register for a live WebEx training with one of our product experts. This will give you the opportunity to ask questions and get more information about the new tools or features.